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Productivity Associates

Customer Experience

Growth Partnership

The PAI Way

Service Solutions

Your Ultimate Partner for Contact Center Solutions


one awesome customer interaction at a time

Partnership Model

Our success formula empowers your business to focus on your core competencies while we strengthen your brand.

Impactful Results

We specialize in WOW! interactions that will amaze your customers while earning their loyalty.


  • 1. Quality Means Everything

    Without Great Quality, it does not matter what something costs, it’s not worth it. Quality is delivered to our customers in everything we do, every time we do it.

  • 2. Make Good Choices

    With great freedom comes great responsibility. We trust in each other to do the right thing for the right reasons. Work and live by example with a pride in how you do what you do.

  • 3. Be a Student of Your Life

    Life presents us with great opportunities to learn each and every day…Take advantage of them! Always be learning and always be teaching others both at work and in life.

  • 4. Thrive Through Innovation

    Never accept the way it’s being done as the only way. Constantly look for ways to improve everything we do for our customers and our tribe.
    Radically Different, Radically Better.

  • 5. Think Like an Owner

    You have a stake in the outcome of our success. Make decisions about what is best for your company. Be financially savvy, understand our business and what drives success.

  • 6. Be a Go-To Person

    Our customers and callers rely on us for the job we do. Be somebody that they can count on all the time, every time.

  • 7. Be Yourself and Speak Openly

    Our company is the sum of our personalities. We hired you for you, so be yourself. We value you and what you have to contribute. Speak up, we want to hear it! You are empowered!!

  • 8. Smile

    Have fun…life is short. Enjoy what you do and have a good time doing it. Smile all the time, it makes the day go by quicker and it makes customers like you!

  • 9. Be a Tribe

    We are a team who is invested in each other and each other’s success. We do our best work together and we win as a team.

  • 9.1 Process Stuff Rocks!

    Be accommodating and flexible without sacrificing quality or efficiency.


  • "What impresses me the most about PAI is that they listen and take action. PAI seemed genuinely interested in working with our business. They came back with a proposal that addressed everything we discussed, and executed the plan just as they said they would. Our clients in the first responder field have been delighted with the service they've received, and so have we."

    Jim Westgate, Customer Support Manager
    Thermo Fisher Scientific
  • "PAI is an integral part of our infrastructure. They understand what it means to be a partner, not just a service provider."

    Mike Shisko, Director I/T
    Hitachi Consulting
  • "As customer support is not our core business, we knew outsourcing was the way to go. PAI had proven to be a great partner and has managed services to consistently meet and exceed our objectives in customer satisfaction."

    David Ward, E-Learning Manager
    America Associate of Critical-Care Nurses

News & Trends

The American Business Association honors PAI with 2012 GOLD Stevie Award for Outstanding Sales and Customer Service

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PAI receives WorldBlu for certification for freedom at work for the third consecutive year!

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PAI has once again been named to the San Diego Business Journal’s prestigious “Best Places to Work” list for 2013

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PAI recognized as one of San Diego's Fastest Growing Companies!

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PAI wins 2 more WorldBlu Workplace Awards!  One for "Indiviual & Collective", the other for "Purpose & Vision"
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Tripp Kerr, PAI's Chief Cultural Officer, to Speak at the 2013 Annual Gathering of Games conference.

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