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	PAI's Help Desk Resources Page

Productivity Associates, Inc. 5625 Ruffin Road, Suite 220 San Diego, CA 92123 Phone: (858) 495-3550 Fax: (858) 495-3540

Productivity Associates, Inc. is proud to share our experience in the technical support industry. Here you will find a additional help desk resources and help desk documents that you can use to gain further insight into developing your help desk model, how best to outsource a help desk, an understanding of outsourcing benefits as well as other benefits such as evaluating and calculating helpdesk ROI. Some of these help desk resources and help desk documents are available by request (see form and help desk document selection below) while others will be listed here and available on our website. HELP DESK DOCUMENTS - AVAILABLE BY REQUEST Top 10 Reasons to Outsource Your Help Desk Check out this help desk document to learn about the benefits you could gain from help desk outsourcing with a professional organization whose success is entirely dependent on yours. Make or Buy Your Help Desk? Should you build your own help desk, or outsource it? Here's a guide with some answers to commonly asked questions about our help desk resources. This help desk resource can provide guidance on the decision to either build your own help desk or select an outsourced help desk provider. Commonly Asked Questions - Service Desks You're familiar with help desk support and standard help desk resources, but have you heard about service desks? Learn about what a service desk is, the enhanced help desk resources it can offer, and how it can take your company to a whole other level of IT and customer support. Effectively Outsourcing Your IT Help Desk - 5 Tips So you've decided to outsource your IT help desk needs. How do you effectively use the help desk resources and services of your new partner? In this help desk document you will find five important tips to get the most out of your help desk outsource partnership.   * First name: * Last name: * Email address: Company Name: *I am interested in the   following Documents: Top 10 Reasons to outsource your Helpdesk Make or Buy your Helpdesk? Commonly Asked Questions — Service Desks Effectively Outsourcing Your IT Help Desk — 5 Tips * Denotes Required Field HELP DESK RESOURCES LIST A Guide in Developing your Help Desk Model This article will walk you through three help desk initiatives designed to enhance your contact center resources and service offering. Generating strategic benefits, help desk ROI and satisfied end users. Press Releases Coming Soon. White Papers Coming Soon.

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