Productivity Associates, Inc. ::: [I/T INITIATIVE]

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"Internal staff will focus on the highest priority items; more time will be spent on the strategic goals of the department; daily firefighting will be diminished and the overall management of the department will be simple, directed and under control."

I/T Initiative
This initiative focuses specifically on how the ACTEON service can optimize and assist the Information Technology staff in their day-to-day efforts.

Provides Cost Savings and more efficient use of I/T resources

Comments we’ve heard from companies before they became customers:

•	We do not have enough resources; our I/T department is understaffed

•	Things get done but nothing gets documented

•	Staff is always in reactive mode; we are unable to focus on strategic objectives

•	Our HelpDesk does not really help, it is more of a “Dispatch” desk

•	Our service to our users really needs improvement

•	We do not have any consistency in our service levels to our user base

•	We have separate departments and locations that do not communicate or share knowledge

•	Managing our HelpDesk is difficult and time consuming; it takes the greatest proportion of management focus vs. other tasks.

•	Things are fine at the moment, but anticipated growth is going to cause a series of issues

Understanding the Strategic Benefit of the I/T initiative:
When the I/T function is optimized properly, multiple benefits appear not only for the department, but also for the company as a whole. Internal staff will focus on the highest priority items; more time will be spent on the strategic goals of the department; daily firefighting will be diminished and the overall management of the department will be simple, directed and under control. Growth (or reduction) can be managed with ease, without any degradation in service level to the company. A stable and consistent platform for I/T workflow is achieved. The I/T department can actually add strategic value to the company instead of being relegated to “a cost center.”

Time and again our customers have proven that with PAI’s ACTEON service in place, the I/T department will run more efficiently and smoothly, with fewer people necessary to do the job.