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PAI, a WorldBlu Democratic Company for 2011

Tuesday, April 12th, 2011

worldblu PAI has proudly been listed as a WorldBlu Democratic Company for 2011. Only 52 companies have been designated as WorldBlu companies and PAI is pleased to keep company with other designees such as: Zappos, Hulu, Groupon, HCL and WD-40.

Globally there are 200,000 employees working within WorldBlu companies with a combined annual revenue of over $12B.

As a WorldBlu honoree, we are proud to advance the concepts of Organizational Democracy as a philosophy that is based on Freedom and Empowerment instead of Fear and Control. It is one way that PAI amplifies the possibility of human potential within our team.
For more information about WorldBlu, Please click here: www.worldblu.org

Posted in Employee Satisfaction | Comments Off

PAI Signs New Client: Elgato

Friday, October 15th, 2010

Elgato Signs Contract with Productivity Associates, Inc.
to Introduce Telephone Support

San Diego, CA (October 15, 2010) – The award-winning TV software developer Elgato has partnered with Productivity Associates, Inc. to expand its technical support capabilities, allowing users to find help via telephone as well as the web. Additionally, PAI will provide German language support for Elgato’s expanding foreign market.

“We are excited to take Elgato’s technical support to the next level, providing a new way for customers to communicate with the company. We are confident that this partnership will result in higher customer satisfaction and loyalty,” said Ken McLoughlin, CEO at Productivity Associates, Inc.

About Elgato
Elgato produces award-winning TV software together with a complete range of TV tuners and capture devices to watch, record, and edit TV and HDTV on Macs and PCs. Elgato is the home of EyeTV, the world’s leading television solution for Mac computers, and also produces a variety of world-class H.264 video conversion and streaming products. The company is privately held with offices in Munich, Germany, and San Francisco, California. Learn more at www.elgato.com.

About Productivity Associates, Inc.
Productivity Associates, Inc. (PAI) is a privately-owned business process outsourcing firm that specializes in customized technical support and customer service contact centers. By offering a wide range of service capabilities and management models, PAI is able to deliver optimal help desk and call center services. Utilizing customized, architected solutions, PAI prides itself on the ability to meet unique business objectives while featuring world class customer service and cost effective pricing. PAI has managed outsourced contact centers for a wide variety of national and international clients including well known names in the consulting, computer gaming, and software service industries. For more information, please visit www.gotopai.com

Media Contact:

Paul Jennings
Productivity Associates, Inc.
858.495.3532
pjennings@gotopai.com

5625 Ruffin Rd., Suite 220
San Diego, CA 92123

http://www.gotopai.com

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ITIL for those who don’t have the time – by AdventNet

Saturday, October 9th, 2010
ITIL for those who don\'t have the time - by AdventNet (305)

This is my favorite ITIL white paper. It is concise, well written, easy to read and manages to summarize ITIL into a concept that is finally understandable for the masses. If you’ve ever gone digging trying to understand what ITIL is, how it may apply to your organization and how one begins to look at implementing the concepts then you already know what I mean.

Posted in TRAINING | Comments Off

Dealing with Specific Types of Difficult People by Global Knowledge

Saturday, October 9th, 2010
Dealing with Specific Types of Difficult People by Global Knowledge (1128)

Whether it is co-workers, your boss or various types of irate customers it is always good to develop skills to manage difficult personalities and situations. This white paper has some great tips to help you on your way.

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How to Train a Call Center Agent by VOIP-News

Saturday, October 9th, 2010
How to Train a Call_Center Agent by VOIP-News (1422)

A great little introduction into multiple call center agent training concepts that can all be applied to create a robust training methodology in your organization. Includes some great tips on how to avoid mistakes and get the most out of your efforts.

Posted in TRAINING | Comments Off

Five Big Mistakes Customer Service Teams Make — And How to Avoid Them by Parature

Saturday, October 9th, 2010
Five Big Mistakes Customer Service Teams Make — And How to Avoid Them by Parature (261)

Just as there are common denominators in the front-office strategies that set businesses apart from their competition, there are also common mistakes that organizations make that hinder service delivery. Here are the leading mistakes customer service departments make — and surefire ways to avoid them.

Posted in Performance Management | Comments Off

Discover Why Contact Center Quality Doesn’t Measure Up: And What You Can Do About It by ICMI

Saturday, October 9th, 2010
Discover Why Contact Center Quality Doesn’t Measure Up: And What You Can Do About It by ICMI (428)

Optimize costs, improve customer satisfaction, and strengthen the contact center’s strategic value by getting a proper perspective on your quality monitoring program.

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Contact Center Contact Center Benchmarking Benchmarking: An Industry Overview by COPC

Saturday, October 9th, 2010
Contact Center Contact Center Benchmarking Benchmarking An Industry Overview by COPC (250)

A robust slideshow detailing benchmarking concepts, best practices and the results of their benchmarking research.

Posted in Performance Management | Comments Off

Customer Experience Management: A Business Imperative beyond a Technology Solution by HP

Saturday, October 9th, 2010
Customer Experience Management: A Business Imperative beyond a Technology Solution by HP (170)

A white paper defining Customer Experience Management (CEM) and outlining ways to implement CEM and measure overall ROI of your CEM efforts. It includes some projections on where CEM may go in future years.

Posted in Performance Management | Comments Off

Managing Contact Center Outsourcers by Accenture

Saturday, October 9th, 2010
Managing Contact Center Outsourcers by Accenture (109)

It takes more than a contract to ensure that contact center outsourcers deliver the performance gains companies expect.

Posted in OUTSOURCING | Comments Off

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