Case Study - Access to World Class Expertise
Joint Commission Resources
Problem: JCR has a diverse client base, which presents challenging help desk needs. The company required a professional, well-rounded, knowledgeable support team to manage the situation.
Solution: PAI delivered effective, multilingual, 24/7 support tailored to the company’s unique requirements, giving JCR the expert touch it required to maintain a high customer satisfaction rate. This was made possible through PAI’s combined level of over 75 years of experience in the help desk field, as well as its proprietary processes and tools.
Ahura Scientific
Problem: Ahura Scientific provides unique and critically important products to first-responders. To meet the demands of its growing client base, the company realized it needed to partner with a help-desk service provider. However, Ahura Scientific needed to find and leverage an innovative partner who was willing to adapt industry leading Best Practices to fit Ahura Scientific’s unique needs.
Solution: With over 75 years of combined service desk experience and a history of helping customers in an array of industries, PAI knew how to meet the special challenges posed by Ahura Scientific. After consulting with company officials, PAI implemented a solution that allowed Ahura Scientific to maintain its high customer service standards – at a cost-effective rate. Their clients received professional, accurate, and knowledgeable responses that weren’t simply read off a script, and Ahura Scientific’s image as an elite provider of first-responder products remained intact.
Hitachi Consulting
Problem: With a revenue stream that’s tied directly to its use of business technology, Hitachi Consulting required a service provider that would deliver superb support, and allow the company to function at its maximum capacity.
Solution: PAI’s combined 75 years of management experience in the help desk and call center industry and its ability to develop tools and processes to consistently manage even the most complex requests gave Hitachi exactly what it needed. In achieving a 98% ticket resolution rate, PAI delivered exemplary service, and drew rave reviews from Hitachi Consulting employees.