Case Study - More Profitable Use of Internal Resources

Hitachi Consulting

Problem: Building the ideal IT infrastructure was a top priority for Hitachi Consulting as the company didn’t want its staff mired with the responsibility of providing day-to-day support. Hitachi Consulting sought a vendor that was proficient in handling such tasks.

Solution: PAI’s full-service approach made it a perfect fit for Hitachi Consulting. PAI provided quality network administration, laptop provisioning, and other IT-related services, and achieved a 98% ticket resolution rate. By allowing the company’s staff to stay focused on its primary objectives, and relieving the service desk operational burden from the company, PAI allowed Hitachi Consulting to fulfill its goal.