Case Study - Scalability & Flexibility

American Association of Critical-Care Nurses

Problem: AACN provides educational resources to its members. With membership growing by 22% each quarter, the association was struggling to keep up with its customers’ requests for information. AACN needed an affordable, quality help-desk service.

Solution: PAI implemented a tailored solution that gave AACN an aggressive cost savings over time. Meanwhile, PAI expertly handled the sharp increase in membership with a 90% first-call resolution rate, even during a period when requests grew by tenfold.

Joint Commission Resources

Problem: With a rapidly expanding business, a unique product line, and a need for 24/7 international customer service support, JCR had to locate a help desk provider with the flexibility to meet its changing needs, and the expertise to deliver the services it required.

Solution: PAI provides an extensive variety of help-desk services to accommodate the different challenges presented by individual businesses. JCR received the specialized customer care it sought, and a tailored, cost-effective solution that efficiently handled the company’s growth.

Ahura Scientific

Problem: Ahura Scientific provides first-responder products for fire departments, police departments, the FBI, and other such organizations. So, the company receives calls from clients that are often critical and unique in nature. Ahura Scientific required a support team with the expertise to successfully handle these challenging calls, and the flexibility to be responsive to the needs of a growing company.

Solution: PAI built a tailored solution that addressed the company’s needs – something no other provider would do. As a result, Ahura Scientific received the around-the-clock, scalable coverage it required, as well as the knowledgeable, high-level tech support needed for to assist its clients.

Hitachi Consulting

Problem: Hitachi Consulting was growing rapidly, and required a support service provider that would quickly adapt to its changing needs.

Solution: PAI took over increased responsibilities as the company expanded, expertly handling matters such as network account administration, employment processing, and specialized laptop support. This allowed Hitachi Consulting to keep its internal staffing to a minimum while the company was tripling in size.