Productivity Associates, Inc. » OUTSOURCING http://www.gotopai.com Customer Experience Management. Call us at 1-800-24SUPPORT (800-247-8776) Sat, 14 Apr 2012 01:37:05 +0000 en hourly 1 http://wordpress.org/?v=3.0 Managing Contact Center Outsourcers by Accenture http://www.gotopai.com/managing-contact-center-outsourcers-by-accenture/ http://www.gotopai.com/managing-contact-center-outsourcers-by-accenture/#comments Sun, 10 Oct 2010 00:01:00 +0000 admin http://www.gotopai.com/?p=1190 Managing Contact Center Outsourcers by Accenture (109)

It takes more than a contract to ensure that contact center outsourcers deliver the performance gains companies expect.

]]> http://www.gotopai.com/managing-contact-center-outsourcers-by-accenture/feed/ 0 Leading in Times of Transition – 2010 CIO Agenda by Gartner http://www.gotopai.com/leading-in-times-of-transition-2010-cio-agenda-by-gartner/ http://www.gotopai.com/leading-in-times-of-transition-2010-cio-agenda-by-gartner/#comments Sat, 09 Oct 2010 23:58:34 +0000 admin http://www.gotopai.com/?p=1186 Leading in Times of Transition - 2010 CIO Agenda by Gartner (94)

This research paper addresses the question “What are the strategies behind the 2010 CIO Agenda and how will CIOS meet the competing requirements placed on them?”

The over-arching message coming out of the research is transitioning away from a support function to a strategic contributor. In the outsourcing arena this will require outsourcing partners to more closely align with customer objectives and adapt to changing needs.

]]> http://www.gotopai.com/leading-in-times-of-transition-2010-cio-agenda-by-gartner/feed/ 0 The New Math: Double your results for Half the Cost by Contactual http://www.gotopai.com/the-new-math-double-your-results-for-half-the-cost-by-contactual/ http://www.gotopai.com/the-new-math-double-your-results-for-half-the-cost-by-contactual/#comments Sat, 09 Oct 2010 23:44:55 +0000 admin http://www.gotopai.com/?p=1183 The New Math: Double your results for Half the Cost by Contactual (76)

An exploration of the innovative use of SaaS in contact center technologies to enhance service delivery, provide flexible solutions, lower costs and improve disaster recovery.

]]> http://www.gotopai.com/the-new-math-double-your-results-for-half-the-cost-by-contactual/feed/ 0 Analyzing the “Real Cost” of Offshoring by CCA http://www.gotopai.com/analyzing-the-%e2%80%9creal-cost%e2%80%9d-of-offshoring-by-cca/ http://www.gotopai.com/analyzing-the-%e2%80%9creal-cost%e2%80%9d-of-offshoring-by-cca/#comments Sat, 09 Oct 2010 23:35:10 +0000 admin http://www.gotopai.com/?p=1181 Analyzing the “Real Cost” of Offshoring by CCA (123)

Contact Centers of America took the time to analyze the true cost of off-shoring contact centers to foreign countries. The analysis shares several good insights into costs beyond just the average dollar costs of an agent and suggests ideas on the overall impact to customer experience.

]]> http://www.gotopai.com/analyzing-the-%e2%80%9creal-cost%e2%80%9d-of-offshoring-by-cca/feed/ 0 Enabling High Performance through Outsourcing by Accenture http://www.gotopai.com/enabling-high-performance-through-outsourcing-by-accenture/ http://www.gotopai.com/enabling-high-performance-through-outsourcing-by-accenture/#comments Sat, 09 Oct 2010 23:25:07 +0000 admin http://www.gotopai.com/?p=1179 Enabling High Performance through Outsourcing by Accenture (138)

A research white paper that outlines in a detailed fashion 15 best practices gleaned from companies successfully leveraging outsourcing in their business models.

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