1. Quality Means Everything
Without Great Quality, it does not matter what something costs, it’s not worth it. Quality is delivered to our customers in everything we do, every time we do it.
2. Make Good Choices
With great freedom comes great responsibility. We trust in each other to do the right thing for the right reasons. Work and live by example with a pride in how you do what you do.
3. Be a Student of Your Life
Life presents us with great opportunities to learn each and every day…Take advantage of them! Always be learning and always be teaching others both at work and in life.
4. Thrive Through Innovation
Never accept the way it’s being done as the only way. Constantly look for ways to improve everything we do for our customers and our tribe.
Radically Different, Radically Better.
5. Think Like an Owner
You have a stake in the outcome of our success. Make decisions about what is best for your company. Be financially savvy, understand our business and what drives success.
6. Be a Go-To Person
Our customers and callers rely on us for the job we do. Be somebody that they can count on all the time, every time.
7. Be Yourself and Speak Openly
Our company is the sum of our personalities. We hired you for you, so be yourself. We value you and what you have to contribute. Speak up, we want to hear it! You are empowered!!
Have fun…life is short. Enjoy what you do and have a good time doing it. Smile all the time, it makes the day go by quicker and it makes customers like you!
9. Be a Tribe
We are a team who is invested in each other and each other’s success. We do our best work together and we win as a team.
9.1 Process Stuff Rocks!
Be accommodating and flexible without sacrificing quality or efficiency.