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“PAI has been extremely responsive to
our needs and has achieved exceptionally high levels of resolution, very close to 100%!”
Michael Olshanskey
CTO
Maurice Sporting Goods
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MAURICE SPORTING GOODS
www.maurice.net
1910 Techny Road
Northbrook, IL 60065
Maurice Sporting Goods (MSG) is a manufacturer and distributor of
outdoor sporting goods including fishing and hunting gear. MSG's largest
customers include Wal-Mart, The Sports Authority, Kmart, and Gart
Sporting Goods. In order to effectively service these retail organizations,
MSG rolled out a new hand-held computing device and proprietary software
package to its field service organization. These units utilize a Windows
CE operating system and a proprietary business application developed
for MSG. The question arose early on: "How are we going to support
our users in the field?"
MSG contracted for technical support services with Productivity Associates
Inc. (PAI) in September 2001. Within the first 60 days of start-up
PAI was able to work out the various kinks in the support process
and since then has been an active partner in helping us maintain a
stable operating environment. PAI has been extremely responsive to
our needs and has achieved exceptionally high levels of resolution,
very close to 100%! PAI has provided a consistently high quality service,
and has become a strong partner in the success of this project for
our organization. Our field reps are happy with the service and very
productive which means our sales managers are free to manage, not
take trouble calls.
Michael Olshanskey
CTO, Maurice Sporting Goods
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