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“PAI is an integral part of our
infrastructure. They understand what it means to be a partner, not just a service provider.”
Mike Shisko
Director I/T
Hitachi Consulting
PAI Client since 2001
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Statements like these from our customers aren't the exception.
They're the rule.
That's because Productivity Associates Inc. (PAI) has been helping businesses like yours
solve their IT needs by achieving cost-and-time-saving efficiencies. We can help you do
the same with services like Acteon Service Desk Solution… |
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INTELLICENTER ENTERPRISE HELP DESK SOLUTION
Help Desk Service Description
Business-it's a game of cost versus benefit.
Frequently, IT help desks are overwhelmed with end user requests, leaving little time
for strategic development that increases efficiency, productivity and actual cost
savings. Because of this, many companies view IT strictly as a cost center, versus a
potential source of increased profits or savings.
A proper technical support or help desk solution can provide enormous benefits. By
implementing PAI's IntelliCenter Enterprise Help Desk Solution, you get a customized
technical support function utilizing world class help desk technologies and processes,
helping you achieve increased productivity, efficiency, cost savings, speed to market
and, often, revenue to the entire organization.
In layman's terms: less cost, more benefit…
Designed as a platform for companies that: 1) need competent, front line help desk
services, 2) desire a more strategic IT help desk solution, and 3) want to shed the
internal responsibilities and costs of help desk services, while retaining control
through low risk business terms. IntelliCenter Enterprise Help Desk Solution is the
cost effective answer to your company's specific IT help desk needs. Many of your
current and future IT needs can be fulfilled underneath the IntelliCenter Enterprise
Help Desk Solution umbrella, for a fraction of the cost or the responsibility of
building the same help desk services in house.
PAI's IntelliCenter Enterprise Solution provides 24/7, 1-800 access for a company's
computer users to call with a wide variety of technical support related questions,
problems or requests. From general diagnostics to proprietary application support,
all calls of opportunity are handled effectively and efficiently.
Features
PAI's IntelliCenter Enterprise Help Desk Solutions an outsourced help desk service
that has the customizing and personalizing features to help make it feel like your
own in-house IT department, and for a fraction of the cost.
Along with fulfilling your specific IT needs, you'll get
all the standard help desk features, such as:
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24/7 help desk access |
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Personalized call answer |
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Fully licensed use of PAI's RHESolution system, including self help and ticket submittal |
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Access to advanced technologies including: call scripting, knowledgebase and remote
control of PC's from our call center. Other technologies (e.g. VPN connectivity, telephone
system customization, data handshake, etc.) are available depending on service requested*** |
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Detailed metrics regarding service provision, and end-user satisfaction reports
generated for each call/incident |
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PAI guarantees short answer times |
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PAI guarantees an 85% first call resolution rate for all calls of opportunity |
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PAI troubleshooting applies to any and all products and problem types mutually agreed to |
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Low risk business terms, and firm control of the outsource relationship on your side. |
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