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“PAI is an integral part of our
infrastructure. They understand what it means to be a partner, not just a service provider.”
Mike Shisko
Director I/T
Hitachi Consulting
PAI Client since 2001
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Statements like these from our customers aren't the exception.
They're the rule.
That's because Productivity Associates Inc. (PAI) has been helping businesses like yours
solve their IT needs by achieving cost-and-time-saving efficiencies. We can help you do
the same with services like Acteon Service Desk Solution… |
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INTELLICENTER TECHNICAL PRODUCT PAK
Help Desk Service Description
Your business has a specific technical product that requires a specific technical
support solution. That's why PAI designed the Technical Product Support Pak. It's
the premier outsourced technical support solution and outsourced call center service
designed to effectively, and with a high degree of customer service, support a single
software product, website or device.
PAI's IntelliCenter Technical Product Support Pak enables companies to provide
premium, customized help desk and call center services for their proprietary products
to customers. PAI's highly competitive rates, low risk business terms and professional
services allow any organization to forego the expense and extreme challenge of
building a technical support and help desk solution internally, yet the service
remains transparent to your customers (e.g. "branded service.").
PAI will actively and successfully troubleshoot issues through our 24 hour help desk
regarding your technical products and devices, software products, technical services,
websites and website applications as well as many other types of products or
applications by mutual agreement.
Taking advantage of our Technical Product Support Pak service gives you firm control
of your IT environment while letting us take on the responsibility.
Features
PAI's Technical Product Support Pak has the customizing and personalizing features
that help make it feel like your own in-house help desk solution, for a fraction of
the cost.
Features like:
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24/7 access to the 1-800 help desk (excluding published holidays) |
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Phone is answered as your company's help desk… "Thank you for calling the ACME help desk, may I have your name please…?" |
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Access to advanced technologies including: call scripting, knowledgebase and remote control of PC's from our call center***. Fully licensed use of PAI's RHESolution system (no charge) |
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Escalated calls can be routed to personnel of your choice (internal employee, external consultant or the PAI Level 2 desk) |
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Coordination of multiple office locations into one organized workflow |
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Reports and detailed metrics run regarding service provision |
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End-user satisfaction reports generated for each call/incident |
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Low risk business terms and firm control of the outsource relationship on your side |
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PAI guarantees an 85% first call resolution rate for all calls of opportunity |
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" PAI troubleshooting is to be determined based on mutual agreement and product/service involved |
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