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The PAI Way

Maximizing Individual Potential Through Freedom, Collaboration and Cultivating an Environment where Creativity can Flourish

In today’s volatile and constantly evolving marketplace, successful organizations must have a set of fundamental principles that drive their long-term sustainability. For this reason there has been an ever-increasing emphasis placed on the importance of Organizational Culture. Unfortunately, this emphasis has not lead to any significant shifts in how most companies perceive and structure their culture. This viewpoint is evidenced by a recent study from the cultural consulting firm; LRN:

“The study identifies three business ‘archetypes’ describing how companies operate: Blind Obedience, Informed Acquiescence and Self-Governance. The study found that while only 3% of companies are Self-Governing, 43% fall into the Blind Obedience and 54% into the Informed Acquiescence archetypes. Those that are Self-Governing perform the highest on every one of the 14 performance outcomes in the study – including higher employee loyalty, customer satisfaction and lower misconduct. Self-governing organizations are also more resilient and observed by their employees to beat the competition, usually by huge margins, on innovation and financial performance.”

In other words, when it comes to establishing a culture of empowerment and high evolvement, it is easy to ‘talk the talk’ but extremely difficult execute these ideals into practice. We here at PAI are one of the few organizations world-wide to have mastered this concept. Our leadership understands that the ideal corporate culture is one that is integrated with all aspects of the business. For this reason we have eliminated the notion of ‘Corporate Culture’ from our dynamic and replaced it with something infinitely more powerful: Tribal Culture.

What is Tribal Culture? It is one that is based on the ideals of kinship and a sense of common purpose. PAI’s Tribal Culture incorporates the elements of empowerment, fun and happiness at work. Here are just a few of our unique initiatives and traits that have enabled us to reach this level:

  • We do not refer to our team as ‘employees’, but rather as ‘tribe mates’
  • We have a fundamental belief that responsible people are not only worthy of freedom, but in fact thrive on freedom.
  • We come from all walks of life and are considered equals to one another. Our CEO sits in an identical sized workspace as an entry level tribe mate.
  • Through our highly involved Cultural Congress, we set our own agenda and make our own rules!
  • We have collectively adopted a ‘Change the World’ mentality, in which Community Impact is one of our main tribal pillars
  • We celebrate success by ringing cowbells!
  • Our shared success model allocates annual bonuses to our entire tribe that is dependent on how well our company performs each year relevant to projections
  • We host weekly Open Book Management meetings where where our entire Tribe gathers to review our financial reports, celebrate our achievements, as well as discuss what we are doing to change the world as a company
  • Above all other qualifications, our employees are evaluated and selected based how much of a Cultural Fit they will be to our Organization

As you can see, our Tribal Culture is in itself a Great Innovation. It’s what identifies us, and what differentiates us. It also has given us clear and proven strategic benefits which that have enabled us to continually provide amazing service to our clients. As a call center outsourcing company, we have the philosophy that happiness is a catalyst for creating great interactions. We make our employees feel like a million bucks, and in turn they portray this positive energy onto the customers they serve by creating awesome interactions. This is the PAI Way.

PAI TRIBAL CORE VALUES

  • 1. Quality Means Everything

    Without Great Quality, it does not matter what something costs, it’s not worth it. Quality is delivered to our customers in everything we do, every time we do it.

  • 2. Make Good Choices

    With great freedom comes great responsibility. We trust in each other to do the right thing for the right reasons. Work and live by example with a pride in how you do what you do.

  • 3. Be a Student of Your Life

    Life presents us with great opportunities to learn each and every day…Take advantage of them! Always be learning and always be teaching others both at work and in life.

  • 4. Thrive Through Innovation

    Never accept the way it’s being done as the only way. Constantly look for ways to improve everything we do for our customers and our tribe.
    Radically Different, Radically Better.

  • 5. Think Like an Owner

    You have a stake in the outcome of our success. Make decisions about what is best for your company. Be financially savvy, understand our business and what drives success.

  • 6. Be a Go-To Person

    Our customers and callers rely on us for the job we do. Be somebody that they can count on all the time, every time.

  • 7. Be Yourself and Speak Openly

    Our company is the sum of our personalities. We hired you for you, so be yourself. We value you and what you have to contribute. Speak up, we want to hear it! You are empowered!!

  • 8. Smile

    Have fun…life is short. Enjoy what you do and have a good time doing it. Smile all the time, it makes the day go by quicker and it makes customers like you!

  • 9. Be a Tribe

    We are a team who is invested in each other and each other’s success. We do our best work together and we win as a team.

  • 9.1 Process Stuff Rocks!

    Be accommodating and flexible without sacrificing quality or efficiency.

  • Image 01

    Quality Means Everything

    Without Great Quality, it does not matter what something costs, it’s not worth it. Quality is delivered to our customers in everything we do, every time we do it.

  • Image 02

    Make Good Choices

    With great freedom comes great responsibility. We trust in each other to do the right thing for the right reasons. Work and live by example with a pride in how you do what you do.

  • Image 02

    Be a Student of Your Life

    Life presents us with great opportunities to learn each and every day…Take advantage of them! Always be learning and always be teaching others both at work and in life.

  • Image 02

    Thrive Through Innovation

    Never accept the way it’s being done as the only way. Constantly look for ways to improve everything we do for our customers and our tribe.
    Radically Different, Radically Better.

  • Image 02

    Think Like an Owner

    You have a stake in the outcome of our success. Make decisions about what is best for your company. Be financially savvy, understand our business and what drives success.

  • Image 02

    Be a Go-To Person

    Our customers and callers rely on us for the job we do. Be somebody that they can count on all the time, every time.

  • Image 02

    Be Yourself and Speak Openly

    Our company is the sum of our personalities. We hired you for you, so be yourself. We value you and what you have to contribute. Speak up, we want to hear it! You are empowered!!

  • Image 02

    Smile

    Have fun…life is short. Enjoy what you do and have a good time doing it. Smile all the time, it makes the day go by quicker and it makes customers like you!

  • Image 02

    Be a Tribe

    We are a team who is invested in each other and each other’s success. We do our best work together and we win as a team.

  • Image 02

    Process Stuff Rocks!

    Be accommodating and flexible without sacrificing quality or efficiency.

  • Image 01 Core Value 1
  • Image 02 Core Value 2
  • Image 02 Core Value 3
  • Image 02 Core Value 4
  • Image 02 Core Value 5
  • Image 02 Core Value 6
  • Image 02 Core Value 7
  • Image 02 Core Value 8
  • Image 02 Core Value 9
  • Image 02 Core Value 9.1