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“PAI is an integral part of our
infrastructure. They understand what it means to be a partner, not just a service provider.”
Mike Shisko
Director I/T
Hitachi Consulting
PAI Client since 2001
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Statements like these from our customers aren't the exception.
They're the rule.
That's because Productivity Associates Inc. (PAI) has been helping businesses like yours
solve their IT needs by achieving cost-and-time-saving efficiencies. We can help you do
the same with services like Acteon Service Desk Solution… |
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WIRELESS & BROADBAND ISP SUPPORT SERVICES
Productivity Associates Inc. (PAI) has been providing outsourced ISP support services
to businesses like yours and helping them to solve their inbound call center needs by
providing quality customer service while achieving cost-and-time-saving efficiencies.
PAI's Wireless and Broadband ISP Support service is the premier solution for
knowledgeable call center services for wireless and broadband ISPs. Our 24/7 technical
support services are ideal for your organization's needs no matter who your ISP service
is targeting, such as:
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Hotel users |
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Airport users |
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Municipal or remote WiFi users |
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Business and home users |
Our outsourced ISP technical support services are ideal for organizations looking to
keep costs down and customer service up. We can also provide a broad range of other
services typical to the inbound call center environment of an ISP, services such as
customer care and account management.
PAI's Wireless and Broadband ISP Support service enables companies to provide premium,
customized help-desk services to their customers. PAI's highly competitive rates, low
risk business terms and professional services allow any organization to forego the
expense and extreme challenge of building an ISP support service operation internally,
yet the service remains transparent to your customers (e.g. "branded service.").
Hours are available 7/24 and PAI also has available customized after hours technical
support packages to match your needs exactly.
PAI will actively and successfully troubleshoot the following wired, wireless,
broadband or WiFi ISP related issues:
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Customer management |
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Network monitoring |
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Technical troubleshooting |
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Other services by mutual agreement |
Taking advantage of our outsourced ISP support services leaves you in firm control of
your core business, while letting us take on the responsibilities of day-to-day
customer support.
Features
PAI's Wireless and Broadband ISP Support service has the customizing and personalizing
features that help make it feel like your own in-house call center, for a fraction of
the cost.
Features like:
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24/7 technical support options available |
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Branded services, transparent to your clients |
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Access to advanced technologies including: call scripting, knowledgebase and remote control of PC's from our call center***. Fully licensed use of PAI's RHESolution system (no charge) |
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Escalated calls can be routed to personnel of your choice (internal employee, external consultant or the PAI Level 2 desk) |
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Reports and detailed metrics regarding service provision |
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End-user satisfaction reports generated for each call/incident |
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Low risk business terms and firm control of the outsource relationship scope of service |
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