Mentor Solutions Renews Contract with Productivity Associates, Inc.
for Dedicated Customer Support
San Diego, CA (August 17, 2010) – Productivity Associates, Inc. enters its fourth year of providing dedicated customer support to Mentor Solutions for their practice management software, which is designed for the cosmetic surgery industry.
When Mentor Solutions first signed on as a client in mid-2007, they were launching a new version of their software and needed help to handle the expansion of their market base. Their internal support staff was small, and job turnover was a concern due to the cost of training and the loss of internal resources.
PAI provided a stable, cost-effective transition to a dedicated support team as Mentor Solutions’ market base more than doubled. The new system enhanced performance and accountability, and through the development of proper support and knowledge management tools, Mentor Solutions was protected from turnover risks and received augmented knowledge retention.
“PAI looks forward to its fourth consecutive year of partnership with Mentor Solutions,” says Ken McLoghlin, CEO at Productivity Associates, Inc. “We will continue to work hard to maintain Mentor Solutions’ status as an industry leader by providing the very highest level of support to their customer base while working with them to find new ways to support their company’s long-term objectives.”
About Mentor Solutions
Mentor Solutions is part of Mentor Corporation, a global leader in aesthetic surgery products that employs nearly 1,300 people around the world. Headquartered in Santa Barbara, California, Mentor has manufacturing and research operations in the United States, Mauritius, France, and the Netherlands. Learn more at www.mentorsolutions.com.
About Productivity Associates, Inc.
Productivity Associates, Inc. (PAI) is a privately-owned business process outsourcing firm that specializes in customized technical support and customer service contact centers. By offering a wide range of service capabilities and management models, PAI is able to deliver optimal help desk and call center services. Utilizing customized, architected solutions, PAI prides itself on the ability to meet unique business objectives while featuring world class customer service and cost effective pricing. PAI has managed outsourced contact centers for a wide variety of national and international clients including well known names in the consulting, computer gaming, and software service industries. For more information, please visit www.gotopai.com
Media Contact:
Paul Jennings
Productivity Associates, Inc.
858.495.3532
pjennings@gotopai.com
5625 Ruffin Rd., Suite 220
San Diego, CA 92123
http://www.gotopai.com
###