Elgato Signs Contract with Productivity Associates, Inc.
to Introduce Telephone Support
San Diego, CA (October 15, 2010) – The award-winning TV software developer Elgato has partnered with Productivity Associates, Inc. to expand its technical support capabilities, allowing users to find help via telephone as well as the web. Additionally, PAI will provide German language support for Elgato’s expanding foreign market.
“We are excited to take Elgato’s technical support to the next level, providing a new way for customers to communicate with the company. We are confident that this partnership will result in higher customer satisfaction and loyalty,” said Ken McLoughlin, CEO at Productivity Associates, Inc.
About Elgato
Elgato produces award-winning TV software together with a complete range of TV tuners and capture devices to watch, record, and edit TV and HDTV on Macs and PCs. Elgato is the home of EyeTV, the world’s leading television solution for Mac computers, and also produces a variety of world-class H.264 video conversion and streaming products. The company is privately held with offices in Munich, Germany, and San Francisco, California. Learn more at www.elgato.com.
About Productivity Associates, Inc.
Productivity Associates, Inc. (PAI) is a privately-owned business process outsourcing firm that specializes in customized technical support and customer service contact centers. By offering a wide range of service capabilities and management models, PAI is able to deliver optimal help desk and call center services. Utilizing customized, architected solutions, PAI prides itself on the ability to meet unique business objectives while featuring world class customer service and cost effective pricing. PAI has managed outsourced contact centers for a wide variety of national and international clients including well known names in the consulting, computer gaming, and software service industries. For more information, please visit www.gotopai.com
Media Contact:
Paul Jennings
Productivity Associates, Inc.
858.495.3532
pjennings@gotopai.com
5625 Ruffin Rd., Suite 220
San Diego, CA 92123
http://www.gotopai.com
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