Productivity Associates, Inc. Signs New Client: Grab Networks, Inc.,
Providing Technical Support Management and Expertise
San Diego, CA (March 30, 2010) – Productivity Associates, Inc. announced the signing of its newest client, Grab Networks, Inc. This leading provider of automated video capture, indexing, and multi-platform video content syndication will retain PAI to enhance their front-line technical support and customer service experience.
With over 700 clients and growing, Grab Networks realized the need to increase their focus on customer support and build a foundation capable of managing future growth and increased demand. Productivity Associates brings over 19 years of business process outsourcing experience, customer service, and technical support excellence that will enable Grab Networks to focus their time and attention on growing their business.
“We are very excited to work with such a prestigious player in the online video marketplace,” said Ken McLoughlin, CEO of Productivity Associates, Inc. “Their commitment to unparalleled service for their clients is truly impressive. We look forward to helping them take their customer support to the next level and are highly confident that the results of our partnership will be extremely successful.”
About Grab Networks, Inc.
Formed by the merger of Anystream and Voxant, Grab Networks™ is powering multi-platform video syndication for content on three screens. It allows media companies to efficiently re-purpose and index their content for multiple outlets and devices, syndicate their content across their own properties and third-party destinations, and better capitalize on the $20 billion online advertising market with an award-winning suite of solutions, including grabMediaOS™, Anystream Agility, and Anystream Velocity. More information can be found at www.grabnetworks.com
About Productivity Associates, Inc.
Productivity Associates, Inc. (PAI) is a privately-owned business process outsourcing firm that specializes in customized technical support and customer service contact centers. By offering a wide range of service capabilities and management models, PAI is able to deliver optimal help desk and call center services. Utilizing customized, architected solutions, PAI prides itself on the ability to meet unique business objectives while featuring world class customer service and cost effective pricing. PAI has managed outsourced contact centers for a wide variety of national and international clients including well known names in the consulting, computer gaming, and software service industries. For more information, please visit www.gotopai.com
Media Contact:
Paul Jennings
Productivity Associates, Inc.
858.495.3532
pjennings@gotopai.com
5625 Ruffin Rd., Suite 220
San Diego, CA 92123
http://www.gotopai.com
###