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“PAI is an integral part of our
infrastructure. They understand what it means to be a partner, not just a service provider.”
Mike Shisko
Director I/T
Hitachi Consulting
PAI Client since 2001
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Statements like these from our customers aren't the exception.
They're the rule.
That's because Productivity Associates Inc. (PAI) has been helping businesses like yours
solve their IT needs by achieving cost-and-time-saving efficiencies. We can help you do
the same with services like Acteon Service Desk Solution… |
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HELP DESK EVENT & TICKET TRACKING SYSTEM
Product Description
RHESolution (pronounced 'resolution') is the help desk software solution you've been
looking for!
An extremely powerful help desk / call center event tracking system. Flexible enough
to be used in any technical support or customer care environment, such as:
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IT help desk services |
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Customer care services |
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Inbound call center services |
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ISP technical support services |
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Other technical support services |
We built the RHESolution help desk software with you in mind and it is designed so
well we use it ourselves for our own outsourced help desk services, customer care
services and technical support services.
RHESolution is a web-based help desk software that can be accessed via the Internet
from any workstation, anywhere and at anytime. Enter all your help desk service issues
and support requests for your organization into the RHESolution help desk software,
either directly or allow your end users to input their own issues themselves. These
help desk service issues can be from your internal employees or external customers…or both.
Built using state-of-the-art technologies that result in key customer advantages, the
name RHESolution was selected because it defines itself: a Remote Hosted Enterprise
Solution. And that's just what it is. We host the help desk solution for you and you
pay a low annual lease fee - so you gain the most efficient use of your help desk
support budget by accessing an outsourced help desk service solution.
It doesn't matter if your customer care service organization is a single-site IT help desk
service or a help desk service enterprise that spans the globe. Easily integrate your
technicians, company management, end users and vendors into a single, organized workflow
management system without any of the typical headaches associated with such a vast project.
RHESolution was designed to give you all of the control, confidence and flexibility that is
required when implementing mission-critical systems. It is completely scaleable to meet your
needs both today and tomorrow.
Features like:
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System was designed and developed by PAI, creative flexibility in further development and features |
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Technician, Management, End User and Vendor interfaces |
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Access RHESolution via the Internet from any workstation from anywhere at anytime |
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Track all the problems, issues and requests from your organization into RHESolution |
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The AnswerBook, a searchable knowledge base, enables technicians or end users to look up solutions to common problems |
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Instant notification to an individual, or several people, via email about the issue |
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The ability to track each issue step by step, from its inception to conclusion |
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When the problem is resolved, an automatic email is sent to the user allowing them to respond to quality assurance questions! You get immediate feedback on how well we are doing with your customer base |
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Run real time management reports at any time to gain valuable data to make key decisions |
For more information and to request a Demonstration or a 30-Day Free Trial please visit us
at RHESolution Help Desk Software
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