The 3 Help Desk Initiatives - A Help Desk Best Practice

Productivity Associates, Inc. developed a unique and more advanced approach to managing technical support in any organization. We call it a Corporate Productivity Model, a proprietary technical support model specifically designed to achieve the greatest strategic impact on the success and well-being of the organization and it's employees. These philosophies and processes were designed out of our expertise in end user support and process management and will directly influence the effectiveness of the organization, resulting in a strong positive impact to the bottom line through cost savings and greater employee productivity.

What is this unique approach? Simple really. Don't treat the support function as simply a helpdesk coupled with some IT folks running around trying to put out daily brushfires. Instead, design a service that isolates the various groups that can (and should) benefit from a well-implemented help desk, and focused on optimizing each these areas for maximum benefit with minimal cost. The Corporate Productivity Model is delineated into three initiatives, each with it's own focus. There is a User initiative for the end user population, an I/T Initiative just for the technology department and a Management Initiative for benefiting the senior management in the organization.

The power of focusing on these three initiatives as separate entities creates a result that is far greater than the sum of the parts. Take a look at the individual Initiative pages and see if you recognize your organization…

USER INITIATIVE

I/T INITIATIVE

MANAGEMENT INITIATIVE