Improves
decision-making and planning processes through complete, accurate
and timely information capture.
Comments we’ve heard from companies before they became customers:
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It seems we spend
too much money on IT support, and I don’t know where it
goes |
 |
| • |
I have no visibility into the
daily workload of the I/T department |
|
| • |
We need better information on
the causes behind the technical problems |
|
| • |
We don’t have the budget
to hire enough people to address all these problems effectively |
|
| • |
We spend a lot of money on computers
and networks in this company, and I don’t want it wasted… |
|
| • |
Planning additional resources
here is a guessing game |
Understanding the Strategic Benefit of
the Management Initiative:
Knowing what is going on in your company is ¾ of the way
to managing it well. The faster you can get vital information, the
better decisions you will make. Having access to data in real-time
has become a focus of companies everywhere. This fact is highlighted
in InformationWeek Research’s Real-Time Business 2003 Survey*.
The reasons are, in order: business agility, lower costs, improved
visibility into key performance metrics, and customer service..
The focus of the Management Initiative of PAI’s ACTEON service
is to provide accurate I/T Information to decision makers in real-time.
It will answer fundamental but critical organizational questions,
such as where are your support dollars going? Where are your greatest
technology related problems? Which issues, once resolved, would
yield the greatest return? How many people do you need, and are
you over-or under-staffed for the workload? What is your current
workload in the I/T department?
The answers to these ever-changing questions can pay huge dividends
when they are addressed quickly, with solid evidence behind them..
* InformationWeek, March 3, 2003; Get it to them FAST, by John
Foley, p. 44
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